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ADR Coordinator


Job Description


Title:    ADR Coordinator – Administrative Assistant       Reports to: Executive Director

0.77% FTE (27 hours per week)                                             Status: __ Exempt  X    Nonexempt


Primary Responsibilities: The Alternative Dispute Resolution (ADR) Coordinator and Administrative Assistant at ACCORD, A Center for Dispute Resolution, Inc. works directly with the Executive Director to develop, plan, and execute the functions of the agency and ADR programs.  The ADR Coordinator and Administrative Assistant will act as the staff member primarily responsible for establishing contact with the parties involved in assigned disputes, determining interest in participating in mediation, and scheduling the mediation.  In addition, the ADR Coordinator and Administrative Assistant will be responsible for maintaining contact with any referral sources relating to their assigned area.  These referral sources may include courts, police, social agencies, hearing examiners, attorneys, etc.  The ADR Coordinator and Administrative Assistant will have responsibility for assisting in fulfilling all contractual responsibilities for their part in the ADR Program and the agency in general.  When possible, ADR Coordinator and Administrative Assistant will assist in the cross training of other staff to assure contract compliance and effective delivery of service according to each contract.


Office Duties/ Responsibilities:

  • Coordinate office administrative tasks congruent with agency policies and procedures and any special contractual obligations;
  • Answer phones, assist with meeting preparation, copying, filing and other general office duties as they arise;
  • Assist callers, clients and ACCORD volunteers in a courteous helpful manner;
  • Assist in maintaining databases for program activities, including specialized program initiatives;
  • Assist in seeking potential funding sources and grant preparation;
  • Work with the Executive Director to coordinate and implement outreach and donor projects as developed within the agency strategic goals;
  • Assist with the compilation of materials and completion of reports of program activity for use with funders and affiliated agencies as required;
  • Prepare monthly, quarterly and annual reports as assigned; and
  • Assist the Executive Director with clerical duties as assigned.


Program Duties/Responsibilities:

  • Using all available resources, assist in assuring the delivery of the ADR program pursuant to contract terms;
  • Using all available resources, assist in the ongoing support of volunteers, volunteer mediators and staff;
  • Complete required case data collection including information on parties, the case, mediators and case contact information;
  • Act as liaison to any partnering agencies that support assigned programs.  Maintain ongoing communication to assure positive relationships and resolve problems;
  • Represent ACCORD in a professional manner in all community interactions, including inter-agency contacts, public presentations, fund raising, workshops, as well as volunteer and volunteer mediator contact;
  • Carry out program management congruent with agency policies and procedures and any special contractual obligations; and
  • Participate in the design and implementation of program goals and priorities.



Other Duties:

  • Work with Executive Director and ADR Coordinators to develop, implement and maintain ADR related projects according to the agency’s strategic goals;
  • Develop and maintain positive co-worker relationships including clear and accurate written and oral communication necessary for agency operation;
  • Keep all information shared by clients and volunteers confidential and private;
  • Actively participate in fundraisers, special events, public relations activities and special mailings;
  • Attend and actively participate in team meetings as scheduled;
  • Engage in ongoing professional development activities; and
  • Perform other duties as assigned.



  • Minimum one-year experience in a position that required strong interpersonal and communication skills (verbal, written, and telephone);
  • Administrative Assistant Degree or a degree in a related field of study may be substituted for experience;
  • Knowledge and experience with computers including software programs such as Microsoft Word, Outlook and Excel required;
  • Ability to develop and maintain strong team relationships;
  • Complete Initial Mediation Training within 1 year;
  • Become a Notary Public within one year and maintain active notary status; and
  • Skilled at organizing, documenting and working accurately with detailed information.


Physical Demands:

  • Requires visual ability for frequent use of computer monitor and manual dexterity to operate computer keyboard;
  • Requires some travel in personal vehicle (mileage is reimbursed);
  • Must be able to sit for extended periods;
  • Must be able to speak clearly to communicate with external callers and co-workers;
  • Must be able to write clearly in order to complete reports, case information, and agreements required by contract and referring agencies;
  • Must manage multiple deadlines; and
  • Required to concentrate on multiple tasks despite frequent interruptions.


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